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Frequently asked questions
Have questions? We have ansers!
Your estimated delivery date is mentioned at checkout and in the order confirmation email. You can also track it in the “My Orders” section.
You can track your order by visiting our Order Tracking page. Enter your Order ID and click on Search to check the latest status of your shipment. You will also receive a tracking link via SMS or email once your order is shipped.
Yes, if your order is not yet shipped. Go to “My Orders” and check the available options. If already shipped, cancellation or changes won’t be possible.
Refunds usually take 5-7 business days to reflect in your original payment method. Wallet refunds may be faster
Your items may be shipped separately due to stock availability. Check your order details for multiple tracking numbers.
Sometimes tracking updates take time. If your order has arrived but still shows “In Transit,” ignore the status. Contact support if needed.
Contact us within 48 hours of delivery with images of the product. We will arrange a replacement or refund as per policy.
Address changes are possible only before shipping. If already shipped, try coordinating with the courier service.
The courier will attempt delivery again. If missed multiple times, the order may be returned. Contact the courier to reschedule.
If the amount was deducted but the order isn’t confirmed, wait 30 minutes. If it still doesn’t reflect, contact our support team.